Digital Transformation Framework

Accion Microfinance Bank in Nigeria uses mobile tablet devices, SMS payment reminders, and other digital features to make applying for and managing a loan easier for its busy entrepreneur clients.

A practical and comprehensive tool designed to help service providers navigate the complex digital landscape. The framework outlines five critical stages of digital transformation, as well as the primary drivers and enablers that are needed to create a digitally-driven, scalable enterprise. This framework can be used by financial service providers as a diagnostic tool- to determine their status along the digitization continuum, to set a digital transformation vision, or as a reference for defining and prioritizing the organization’s many initiatives.

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