Financial service providers (FSPs) often want to incorporate technology into their systems and services, with the goal of enhancing efficiency, effectiveness, and profitability. However, exactly what will be digitized and how is unique to every institution. Accion’s Global Advisory Solutions team understands the challenges that come with navigating digital transformation, and works with institutions to develop and define their digital strategy. The most important part of this process is people—the staff of the institution, and the clients they serve. Digital solutions should make life better for clients and create efficiencies for staff, and both clients and staff must be part of developing these solutions.
Digital Strategy Workshops
As a first step in the digital transformation process, Accion conducts digital strategy workshops with FSPs, which allows the institution to evaluate where they are, where they want to go, and where they need to begin as they embark on their digital transformation journey. In preparation for the workshop, a team of Accion advisers comes in to work with the institution’s staff over the course of one to two weeks, hone in on the key challenges they’re facing and carry out an analysis of the client and market (existing infrastructure, current business model, customers to date, performance statistics, etc.).